Deletion is off by default. Turn on the master switch (we'll text/email you a one-time code to confirm), then choose which areas can be deleted. Delete buttons stay hidden everywhere until you turn this on. Every deletion still notifies you with a 24-hour link to restore it.
Each employee’s handling of calls Grace transferred to them, scored 0–10 by the automatic call evaluator (greeting, accuracy, hold etiquette, resolution, professionalism). Names are inferred from the call audio. Your staff-coaching flags are shown alongside.
Your store's external & misc directory — franchise group, carriers, hubs, drivers, vendors and platform support. This is the source for what your team sees under Store & Team → Other important contacts. You decide what's visible; notes stay owner-only. This is separate from Management and Associates, which come from your store & employee records.
Pick employees to publish as important contacts. Their name, role and number are copied into the directory — you can edit or hide any of them afterward. Opens on your active team; use the tabs to include terminated employees or search everyone.
